FAQs
HOW DO I PLACE AN ORDER?
We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal too!
1) Visit us at www.petristor.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at it's product page.
3) Select the color and size you'd like via the drop-down menu
4) Click on the 'Add to Cart' button
5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.
7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number.
HOW SAFE IS YOUR WEBSITE?
All payments are processed by PayPal, which is a very trusted and secure platform. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal.
DO I HAVE TO PAY FOR SHIPPING?
Absolutely not! Shipping is entirely Free shipping in the USA.
I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?
Order processing time is between 1-3 business days and is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.
Estimated shipping times 3 to 12 days.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy shipping volumes, especially during the holiday seasons, at this time, an increase in delivery times may occur.
Please note that Order processing time must be added to shipping times, to get the total time taken for you to receive an order upon placing it.
PACKAGES THAT ARE UNCLAIMED/REJECTED/RETURNED
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.
WHAT CURRENCY IS BEING USED AT URBANSTOX?
All prices stated on our website are in United States Dollars (US$). For currency exchange conversions to your local currency, do visit an online currency converter such as xe.com/ucc
DO YOU ACCEPT RETURNS IF AN ITEM DOES NOT FIT OR I DON'T LIKE IT?
If you are unsatisfied with your purchase, please do drop us an email within 30 days of receiving your order. If you do decide to return it to us, you will either be given store credit or allowed to exchange the returned item for another item of equal or lower value.
We do not charge any types of restocking or handling fees, however please note that buyers are responsible to pay for the return shipping/postage costs and we will not be able to reimburse these costs.
For more information on our return/exchange policy, please visit our 'Returns & Exchanges' page by clicking on 'Returns & Exchanges' at the bottom of any page at petristor.com
Don't see your question listed here? No worries! Simply drop us an email at sales@petristor.com and we'll do our best to get back to you as soon as we can!